Occupational Voice Loss

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Posted on Thursday, April 18th, 2013 by Roberts Jackson Solicitors Over the last decade, the number of people employed in call centres has expanded rapidly. As this number has continued to rise, so too has the potential for claims to emerge for occupational voice loss. The potential for employees to sustain occupational voice loss has been documented as […]

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15 Effects of Stress on Call Center Agents and the Company

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TalkDesk.com, March 3rd, 2013 Call center agents encounter significant stressors. They work in a distracting environment, face high consumer expectations and experience pressure to meet company standards. This pressure is compounded by the continuous expectation to exceed performance metrics while their service quality is continuously scrutinized by managers. All of these factors contribute to call center agent […]

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